FAQS

Vintage Carriage Company

1-800-426-3321

Serving Northern California Since 1984

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Fairy Tale Princess Carriage

Frequently Asked Questions

1. What are your prices and why are they not listed on the web site?

We travel to many places in Northern California and prices are based on travel time and distance to your site. For a quote to be accurate we need to know where we are going. Please call 800-426-3321 or email: vincarr@psyber.com for a quote.

2. How long are quotes good for?

Due to the volatile nature of fuel prices, quotes are good only for 30 days unless the date is secured with a deposit.

3. How early do I need to book?

The earlier the better. 6 to 12 months is advisable especially for dates May through December. We can and do accept bookings as late as 72 hours before the event. Please call for any date, as we may still have your have date available.

4. How long do you rent for?

We rent for up to 2 hours at the quoted price. This is use time. . It does not include our travel time to your ceremony site or time necessary to prepare the horse and carriage at the site or the time needed to tear down after your use. The clock starts at the boarding time stipulated on your contract. Whether this is the time we start bringing in guests, are needed for pictures or are to pick up bridal party members this is when the two hours starts. Even if the bridal party is delayed our clock starts as per contract, unless notified twenty-four (24) hours in advance.

5. What is included in the price?

Transportation for the horse and carriage to and from the site; use of the carriage and horse for up to 2 hours; and driver and driver's helper. Gratuity to the driver and helper is not included, 10 % is suggested.

6. What do you charge for overtime?

Overtime , when available, is $150.00 an hour per carriage, wagon or for East Asian weddings horse

7. Do you charge for mileage?

We don't charge for mileage. Price quotes are based on distance from Lincoln. Mileage and/or bridge fees are included in the price quote. If we cross two or more toll bridges we will charge for the 2nd bridge, i.e., if we go to San Francisco or the peninsula and need to cross at the Bay Bridge as well as the bridge at either Benicia or Vallejo we charge for the Bay Bridge.

8. What does the driver wear?

The driver and helper are attired in formal wear. Black pants, white tuxedo shirt, tie, vest or cummerbund, black formal coat, tails or driving cape. The driver wears a top hat .

9. What do I do if it rains?

All the carriages except the Santa Sleigh and the wagonettes have rain covers, which can be put up in the case of rain. Carriage service will not be canceled on account of rain, unless on the day of the event in the best judgment of the driver it is not safe to start service because of rain, then carriage service will be canceled. Service shortened by renter or passengers due to rain will not be considered canceled by Vintage Carriage Company and its employees/drivers. Rain dates are available as Vintage Carriage's calendar permits; if a mutually agreeable date can not be arranged you will not be responsible for the balance of the cost for an event cancelled due to rain. Any balance previously paid will be refunded within 10 working days. Minus $50.00 for fuel per truck needed to transport carriage and horse to your site. The 1/3 deposit is not refundable in case of rain.

10. How do I pay?

A non-refundable deposit or reservation fee in the amount of 1/3 of the total price is due at the time of the reservation to hold the date, carriage and time for your event.. The balance is due one week prior to the event unless other arrangements are made. Payment may be made either by cashier check or money order.

We can accept credit card payments via PAYPAL please email for a quote.

11. How do I know I have a reservation?

If you will supply me with your E-mail address, I will E-mail you when the deposit is received. Your canceled check is proof of your reservation.

12. If I cancel how do I get a refund?

The reservation fee or deposit, which is 1/3 of the total cost, is not refundable. Any additional prepaid over that will be returned.

PLEASE NOTE

Cancellations less than thirty (30) days before the event will be billed for any remaining balance. Cancellations must be in writing, use of certified mail or of a service such as Fed Ex is advised. Telephone calls will not be accepted as proof of cancellations to protect you the customer as well as Vintage Carriage Company.

13. How can I contact you?

Please call us at (800)426-3321

E-mail us at : vincarr@psyber.com

or write to us at:

Vintage Carriage Company

395 S Hwy 65 Ste A, Box 157

Lincoln , CA 95648