Frequently Asked Questions
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1. How early do I need to book?
The earlier the better. 6 to 12 months is advisable especially for
dates May through December. We can and do accept bookings as late as
72 hours before the event. Please call for any date, as we may still
have your have date available.
2. How long do you rent for?
Our standard rental time is for up to 2 hours. This is use time. It
starts when you designate on the reservation sheet/contract the time
you want the carriage or horse available for your use. It does not
include our travel time to your ceremony site; time necessary to
prepare the horse and carriage at the site or the time needed to
tear down after your use. The clock starts at the boarding time
stipulated on your reservation sheet/contract. Whether this is the
time we start bringing in guests, are needed for pictures or are to
pick up bridal party members this is when the two hours starts. Even
if the bridal party is delayed our clock starts as per reservation
sheet/contract, unless Vintage Carriage is notified twenty-four (24)
hours in advance and change is agreed upon and confirmed.
3. What is included in the price?
Transportation for the horse and carriage to and from the site; use
of the carriage and horse for up to 2 hours; and driver and driver's
helper. Gratuity to the driver and helper are not included, 10 % is
suggested
4. Do you charge for mileage?
Our mileage costs as well as bridge and parking costs if any are
included in our quoted price. Prices will vary on location of event.
5. What does the driver wear?
The driver and helper are attired in formal wear. Black pants, white
tuxedo shirt, tie, vest or cummerbund, black formal coat, tails or
driving cape. The driver wears a top hat or bowler.
6. What do I do if it rains?
All the carriages have roofs, which can be put up in the case of
rain. The wagonettes do not. Carriage service will not be canceled
because of rain; unless on the day of the event, in the best
judgment of the driver it is not safe to start service due to the
rain, then carriage service will be canceled. Service shortened by
renter or passengers due to rain will not be considered canceled by
Vintage Carriage Company and its employees/drivers. Rain dates are
available as Vintage Carriage's calendar permits; if a mutually
agreeable date can not be arranged you will not be responsible for
the balance of the cost for an event cancelled due to rain. Any
balance previously paid will be refunded within 10 working
days. Minus $100.00 for fuel. The reservation fee is not refundable
in case of rain.
7. Do you have a Just Married Sign?
A just married sign is available for use. Please request when you
reserve your carriage.
8. How do I pay?
A non-refundable reservation fee in the amount of 1/3 of the total
price is due at the time of the reservation to hold the date,
carriage and time for your event. The balance is due two weeks prior
to the event unless other arrangements are made. Payment may be made
either by cashier check or money order. If you wish to pay by credit
card, please call or email me and I will send you an invoice via Pay
Pal.
To
Reserve Your Carriage Click Here
9. How do I know I have a reservation?
If you will supply me with your E-mail address, I will E-mail you
when the reservation fee has been received. Your canceled
check is proof of your reservation.
10. How do I cancel and do I get a refund?
If you need to cancel, please let us know ASAP.
Cancellations must be in writing, use of certified mail or of a
service such as Fed Ex is advised. Telephone calls will not be
accepted as proof of cancellations to protect you the customer as
well as Vintage Carriage Company.
The reservation fee, is not refundable. Any additional prepaid over
reservation fee will be returned.
PLEASE NOTE
Cancellations less than thirty (30) days before the event will be
billed for any remaining balance.
11. How can I contact you?
Please call us at (800) 426-3321 or (916) 624-6775
Fax: 916-645-2458
Email :
To Reserve Your Carriage Click Here
Write us at:
Vintage Carriage Company
395 South Hwy 65, Suite A, Box 157
Lincoln, CA 95648
